Knox Fitness Membership Cancellation Policy

Cancellation Procedures:

1. Online Sign-Ups:
• Members who signed up for their membership through the Gymdesk website can cancel their membership directly via Gymdesk. To cancel, simply log in to your account, navigate to the membership section, and follow the prompts to submit a cancellation request. Cancellations through Gymdesk are processed immediately upon submission and will stop any upcoming billing cycles.
2. In-Person Sign-Ups:
• Members who initially signed up in person at Knox Fitness must cancel their membership by completing the Autodraft Cancellation Document available at the gym. This document must be signed and submitted in person during staffed gym hours. Forms must be turned in by the 25 of the current month to ensure you ensure it is properly submitted to the bank before your next billing cycle for processing to ensure that no further charges are applied.

Important Notes:

• Cancellations must be processed through the same method as the sign-up: online for online sign-ups, and in-person for in-person sign-ups.
• All members are encouraged to ensure that cancellations are made at least 72 business hours before the membership renewal date to avoid being charged for the next billing cycle.

Cancellations Not Accepted Through:

• Phone, email, or social media platforms.

Additional Information:

• Members are responsible for managing the billing information and ensuring sufficient funds; Knox Fitness is not liable for any overdraft fees incurred.
• Refunds will not be issued for memberships already paid.